{"id":4526,"date":"2023-12-16T16:47:03","date_gmt":"2023-12-16T15:47:03","guid":{"rendered":"https:\/\/www.caret.pro\/?page_id=4526"},"modified":"2023-12-17T12:08:32","modified_gmt":"2023-12-17T11:08:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.caret.pro\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"spacer spacer--block_93380842e504c3ac18ea1dad3a61ac59 spacer--s40-80\"><\/div>\n\n\n\n<div class=\"container faq-section\">\n  <div class=\"faq-section__title large-pt20\">\n    <h2 class=\"is-style-section-heading-large\"><strong>FAQ<\/strong> about content<\/h2>\n  <\/div>\n  <div class=\"faq-section__content faq-list\">\n      <div class=\"faq-item\">\n    <div class=\"faq-item__question\">\n      <div class=\"faq-item__question-text\">Can I list cars older than 3 years on CARET?<\/div>\n      <div class=\"faq-item__question-cta\" data-open-label=\"Read more\" data-close-label=\"Collapse\">\n        <span>Read more<\/span>  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\">\n    <path d=\"M10.5 4V18M10.5 18L15.75 12.75M10.5 18L5.25 12.75\" stroke=\"#080925\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/svg>\n        <\/div>\n    <\/div>\n    <div class=\"faq-item__answer\">\n      <div class=\"faq-item__answer-text\">\n        <p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Yes, we allow vehicles older than 3 years, but we recommend that the age of the vehicle should not exceed 5 years, and the mileage should&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Yes, we allow vehicles older than 3 years, but we recommend that the age of the vehicle should not exceed 5 years, and the mileage should\u00a0not exceed 80,000. km.<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n    <div class=\"faq-item\">\n    <div class=\"faq-item__question\">\n      <div class=\"faq-item__question-text\">If I cancel a sale, am I responsible for any costs?<\/div>\n      <div class=\"faq-item__question-cta\" data-open-label=\"Read more\" data-close-label=\"Collapse\">\n        <span>Read more<\/span>  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\">\n    <path d=\"M10.5 4V18M10.5 18L15.75 12.75M10.5 18L5.25 12.75\" stroke=\"#080925\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/svg>\n        <\/div>\n    <\/div>\n    <div class=\"faq-item__answer\">\n      <div class=\"faq-item__answer-text\">\n        <p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Transactions are legally binding. The costs for cancellation are outlined in Appendix No. 1 of the Terms and Conditions.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Transactions are legally binding. The costs for cancellation are outlined in Appendix No. 1 of the Terms and Conditions.<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n    <div class=\"faq-item\">\n    <div class=\"faq-item__question\">\n      <div class=\"faq-item__question-text\">In what currency do we settle?<\/div>\n      <div class=\"faq-item__question-cta\" data-open-label=\"Read more\" data-close-label=\"Collapse\">\n        <span>Read more<\/span>  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\">\n    <path d=\"M10.5 4V18M10.5 18L15.75 12.75M10.5 18L5.25 12.75\" stroke=\"#080925\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/svg>\n        <\/div>\n    <\/div>\n    <div class=\"faq-item__answer\">\n      <div class=\"faq-item__answer-text\">\n        <p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Settlements are made in the currency of the transaction country. For example, in Poland in PLN, in France in Euros (\u20ac).&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Settlements are made in the currency of the transaction country. For example, in Poland in PLN, in France in Euros (\u20ac).<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n    <div class=\"faq-item\">\n    <div class=\"faq-item__question\">\n      <div class=\"faq-item__question-text\">Is CARET free, or are there any costs that appear later?<\/div>\n      <div class=\"faq-item__question-cta\" data-open-label=\"Read more\" data-close-label=\"Collapse\">\n        <span>Read more<\/span>  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\">\n    <path d=\"M10.5 4V18M10.5 18L15.75 12.75M10.5 18L5.25 12.75\" stroke=\"#080925\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/svg>\n        <\/div>\n    <\/div>\n    <div class=\"faq-item__answer\">\n      <div class=\"faq-item__answer-text\">\n        <p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Registration on the CARET site is free, as is adding offers and demands.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Registration on the CARET site is free, as is adding offers and demands.<\/span><\/p>\n<p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Additional fees may apply for intermediary services in purchasing and for vehicle storage.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Additional fees may apply for intermediary services in purchasing and for vehicle storage.<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n    <div class=\"faq-item\">\n    <div class=\"faq-item__question\">\n      <div class=\"faq-item__question-text\">Is there a contract confirming the order?<\/div>\n      <div class=\"faq-item__question-cta\" data-open-label=\"Read more\" data-close-label=\"Collapse\">\n        <span>Read more<\/span>  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\">\n    <path d=\"M10.5 4V18M10.5 18L15.75 12.75M10.5 18L5.25 12.75\" stroke=\"#080925\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/svg>\n        <\/div>\n    <\/div>\n    <div class=\"faq-item__answer\">\n      <div class=\"faq-item__answer-text\">\n        <p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Acceptance of the order by the Seller is equivalent to entering into a legally binding agreement.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Acceptance of the order by the Seller is equivalent to entering into a legally binding agreement.<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n    <div class=\"faq-item\">\n    <div class=\"faq-item__question\">\n      <div class=\"faq-item__question-text\">To which company will I issue the invoice? What about VAT?<\/div>\n      <div class=\"faq-item__question-cta\" data-open-label=\"Read more\" data-close-label=\"Collapse\">\n        <span>Read more<\/span>  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\">\n    <path d=\"M10.5 4V18M10.5 18L15.75 12.75M10.5 18L5.25 12.75\" stroke=\"#080925\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/svg>\n        <\/div>\n    <\/div>\n    <div class=\"faq-item__answer\">\n      <div class=\"faq-item__answer-text\">\n        <p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Transactions are usually made with a domestic company; invoices are issued in the local currency and with the VAT applicable in that country. For intra-EU transactions, the VAT rate is 0%.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Transactions are usually made with a domestic company; invoices are issued in the local currency and with the VAT applicable in that country. For intra-EU transactions, the VAT rate is 0%.<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n    <div class=\"faq-item\">\n    <div class=\"faq-item__question\">\n      <div class=\"faq-item__question-text\">What is the average payment term?<\/div>\n      <div class=\"faq-item__question-cta\" data-open-label=\"Read more\" data-close-label=\"Collapse\">\n        <span>Read more<\/span>  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\">\n    <path d=\"M10.5 4V18M10.5 18L15.75 12.75M10.5 18L5.25 12.75\" stroke=\"#080925\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/svg>\n        <\/div>\n    <\/div>\n    <div class=\"faq-item__answer\">\n      <div class=\"faq-item__answer-text\">\n        <p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Payment terms can vary depending on the customer and the type of payment (deposit, full payment).&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Payment terms can vary depending on the customer and the type of payment (deposit, full payment).<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n    <div class=\"faq-item\">\n    <div class=\"faq-item__question\">\n      <div class=\"faq-item__question-text\">Where can I find the terms and conditions?<\/div>\n      <div class=\"faq-item__question-cta\" data-open-label=\"Read more\" data-close-label=\"Collapse\">\n        <span>Read more<\/span>  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\">\n    <path d=\"M10.5 4V18M10.5 18L15.75 12.75M10.5 18L5.25 12.75\" stroke=\"#080925\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/svg>\n        <\/div>\n    <\/div>\n    <div class=\"faq-item__answer\">\n      <div class=\"faq-item__answer-text\">\n        <p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The CARET terms and conditions are available during registration. After accepting and logging in, you can find them by clicking the profile icon.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">The CARET terms and conditions are available during registration. After accepting and logging in, you can find them by clicking the profile icon.<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n    <div class=\"faq-item\">\n    <div class=\"faq-item__question\">\n      <div class=\"faq-item__question-text\">Who covers the costs of transport damages?<\/div>\n      <div class=\"faq-item__question-cta\" data-open-label=\"Read more\" data-close-label=\"Collapse\">\n        <span>Read more<\/span>  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\">\n    <path d=\"M10.5 4V18M10.5 18L15.75 12.75M10.5 18L5.25 12.75\" stroke=\"#080925\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/svg>\n        <\/div>\n    <\/div>\n    <div class=\"faq-item__answer\">\n      <div class=\"faq-item__answer-text\">\n        <p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The transport company is responsible for any damages incurred during transportation.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">The transport company is responsible for any damages incurred during transportation.<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n    <div class=\"faq-item\">\n    <div class=\"faq-item__question\">\n      <div class=\"faq-item__question-text\">Who organizes the transport?<\/div>\n      <div class=\"faq-item__question-cta\" data-open-label=\"Read more\" data-close-label=\"Collapse\">\n        <span>Read more<\/span>  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\">\n    <path d=\"M10.5 4V18M10.5 18L15.75 12.75M10.5 18L5.25 12.75\" stroke=\"#080925\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/svg>\n        <\/div>\n    <\/div>\n    <div class=\"faq-item__answer\">\n      <div class=\"faq-item__answer-text\">\n        <p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;CARET is responsible for organizing the transport, but the Buyer bears the cost of transportation.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">CARET is responsible for organizing the transport, but the Buyer bears the cost of transportation.<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n    <div class=\"faq-item\">\n    <div class=\"faq-item__question\">\n      <div class=\"faq-item__question-text\">Why do I need to provide a bank account number during registration?<\/div>\n      <div class=\"faq-item__question-cta\" data-open-label=\"Read more\" data-close-label=\"Collapse\">\n        <span>Read more<\/span>  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\">\n    <path d=\"M10.5 4V18M10.5 18L15.75 12.75M10.5 18L5.25 12.75\" stroke=\"#080925\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/svg>\n        <\/div>\n    <\/div>\n    <div class=\"faq-item__answer\">\n      <div class=\"faq-item__answer-text\">\n        <p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;A bank account number is necessary to conduct transactions and ensures security for all parties involved.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">A bank account number is necessary to conduct transactions and ensures security for all parties involved.<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n    <div class=\"faq-item\">\n    <div class=\"faq-item__question\">\n      <div class=\"faq-item__question-text\">Will I receive a notification about the order execution?<\/div>\n      <div class=\"faq-item__question-cta\" data-open-label=\"Read more\" data-close-label=\"Collapse\">\n        <span>Read more<\/span>  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\">\n    <path d=\"M10.5 4V18M10.5 18L15.75 12.75M10.5 18L5.25 12.75\" stroke=\"#080925\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/svg>\n        <\/div>\n    <\/div>\n    <div class=\"faq-item__answer\">\n      <div class=\"faq-item__answer-text\">\n        <p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Yes, you will receive notifications at every stage of the order.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Yes, you will receive notifications at every stage of the order.<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n    <div class=\"faq-item\">\n    <div class=\"faq-item__question\">\n      <div class=\"faq-item__question-text\">Will I receive information about each step to complete the transaction?<\/div>\n      <div class=\"faq-item__question-cta\" data-open-label=\"Read more\" data-close-label=\"Collapse\">\n        <span>Read more<\/span>  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\">\n    <path d=\"M10.5 4V18M10.5 18L15.75 12.75M10.5 18L5.25 12.75\" stroke=\"#080925\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/svg>\n        <\/div>\n    <\/div>\n    <div class=\"faq-item__answer\">\n      <div class=\"faq-item__answer-text\">\n        <p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Yes, the process is simple and intuitive, and the current status of the transaction is available in the \u2018Order Summary\u2019 tab.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Yes, the process is simple and intuitive, and the current status of the transaction is available in the \u2018Order Summary\u2019 tab.<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n    <\/div>\n<\/div>\n\n\n<div class=\"spacer spacer--block_62fcd95b4e17088bb00a433fb6f1e459 spacer--s30-60\"><\/div>\n\n\n\n<div class=\"nf-bar only-follow\">\n    <div class=\"container-1130 nf-bar__inner\">\n        <div class=\"nf-bar__social\">\n      <div class=\"is-style-section-heading-large uppercase strong\">Follow us<\/div>\n      <div class=\"nf-bar__social-icons\">\n                              <a href=\"https:\/\/www.linkedin.com\/company\/caret-europe\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"nf-bar__social-icon\" title=\"Linkedin\">\n              <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\r\n  <g clip-path=\"url(#clip0_905_1977)\">\r\n    <path d=\"M22.2226 -6.88074e-06V0.00185296H1.77119C0.81089 -0.00930608 0.011779 0.771207 0 1.7315V22.2679C0.011159 23.2288 0.81027 24.0099 1.77119 24H22.2226C23.1854 24.0118 23.9876 23.2306 24.0006 22.2679V1.73026C23.9876 0.768107 23.1848 -0.0124058 22.2226 -6.88074e-06ZM7.11823 20.4496H3.55849V8.99666H7.11823V20.4496ZM6.79586 6.82375C6.42203 7.1982 5.90623 7.4313 5.34022 7.4313H5.3396C4.20758 7.4313 3.2758 6.50014 3.2758 5.36749C3.2758 4.23485 4.20758 3.30431 5.3396 3.30431C6.47162 3.30431 7.40278 4.23547 7.4034 5.36749C7.4034 5.9335 7.1703 6.4493 6.79586 6.82375ZM20.4502 20.4496H16.8935V14.8806C16.8935 13.5527 16.87 11.8428 15.0442 11.8428C13.2185 11.8428 12.9085 13.2898 12.9085 14.7839V20.4489H9.35252V8.99666H12.7666V10.562H12.8143C13.5093 9.37359 14.8068 8.66127 16.1825 8.71211C19.7868 8.71211 20.4514 11.0828 20.4514 14.167L20.4502 20.4496Z\" fill=\"#080925\"\/>\r\n  <\/g>\r\n  <defs>\r\n    <clipPath id=\"clip0_905_1977\">\r\n      <rect width=\"24.0006\" height=\"24\" fill=\"white\"\/>\r\n    <\/clipPath>\r\n  <\/defs>\r\n<\/svg>            <\/a>\n                      <a href=\"https:\/\/twitter.com\/CaretEurope\" 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